Our Winning Edge Regional networked call centers: we off-load traffic from a crowed site while, at the same time, creating a robust resilience among our call centers in Hong Kong, Beijing, Shanghai, Guangzhou, Taiwan and Kuala Lumpur IP-based platform: We meld inbound and outbound operational modes, enabling more efficient workforce deployment Multiple channels: Our multimedia Call Center inte-grates traditional telephony,inter-active voice-response systems, SMS, video, fax, email, Voice over Internet Protocol, and textbased chat, allowing you to capture business opportunities from almost any channel at any time Certified agents: Our pool of experienced, certified agents enable you to nourish customer relations while exploring new revenue channels to capture business opportunities from each customer contact Our　service　models　allow　you　to execute customer strategies flexibly. Whether　you　opt　to　outsource　, in-source　,　cosource　or　pursue facili-ties management　, we assure 24-hour business continuity and a return on your investment.

Customer-care Services Nurturing your greatest asset 　　Our　streamlined　,　multichannel services feature customer hotlines, after-sales　support,　technical help-desks and membership hotlines. We integrate methodology, technology and appli-cations　,　and　provide multi-lingual customer-service　represent-atives　， multi-location　networked　centers,quality-assurance　processes, work-force management tools, and a wide knowledge base. Benefits You Gain Include: 　A dramatic reduction of capital requirements 　and 　the costs of he customercontact　operation　you exper-ience efficiencies 　in　 both 　your investment and operating costs 　A reliable partner in　 business success 　you　get　industry　“best practices” and　 top internationally acknowledged　levels　of　customer sa-tisfaction 　A highly　 skilled　, 　customer-centric 　workforce 　and 　scalable facilities-you 　receive　 scalable　, reliable　, state-of-the-art infras-tructure and human resources 　Flexible solutions tailored to a customized environment 　Quality assurance (ISO 9001/2000 and Six Sigma) and continuous quality improvement 　Confidentiality and security

Marketing Services 　　 Harnessing the power of customer knowledge 　　 Our proven “4-R” telemarketing methodology enables us to meet and exceed your sales targets. Increase your program hit rate and your customer satisfaction with the Right 　　 Message, Right Customer, Right Time and Right Agent. 　　　A marketing-services team offers customerbase　segmentation　and target-ing,　multi-channel　campaign 　manage-ment　and　online　campaign　　track-ing and analysis. 　　 Performance is further boosted with our award-winning training program, enabling our agents to meet and exceed aggressive targets within a tight deadline.