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Mr K.B. Brahmadathan, Chief General Manager, Chennai Telephones, taking presspersons around the BSNL call centre, which opened in Chennai on Wednesday. - Shaju John .
Chennai , Dec 10
THE Chennai Telephones hopes to give private cellular operators a run for their money by doubling its mobile network base towers in six months to provide better mobile connectivity in the city.
Bharat Sanchar Nigam Ltd entity plans to have 244 tower stations, at an additional cost of Rs 44 crore, by June 2004. "No other competitor can match us in service," Mr K.B. Brahmadathan, Chief General Manager, Chennai Telephones, told newspersons here. The Chennai Telephones will soon launch the cheapest post-paid cellular connection in the city at an entry cost of Rs 140, he said.
Meanwhile, the Chennai Telephones today launched its call centre in the city at a cost of Rs 4 crore. The biggest call centre in the BSNL network is equipped with 45 operators and five supervisors. Chennai Telephones has outsourced manpower for the call centre from the Bangalore-based Syntegra. However, after a few months of training, Chennai Telephones employees would take over the centre, he said.
Tata Consultancy Services has done the turnkey project for the call centre. Tata Teleservices has provided the hardware while the city-based firm, Servion Global, the software, he said.
The call centre (a subscriber need to dial 1500 to access it) would provide information on products and tariff information for services of BSNL. It would also provide information on follow up status, including telephone connection and shift applications, fault complaint and bill complaint, he said.
Thank you for the info. It sounds pretty user friendly. I guess I’ll pick one up for fun. thank u
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