Datacom Kuala Lumpur Wins at Regional Contact Centre Awards
Work for IT Firms in Region Earns Datacom a Silver Medal
Kuala Lumpur, Malaysia – 21st November 2006 -- Datacom, the largest independent, professional IT services provider in Australasia, received a major regional award for their contact centre work on behalf of a leading locally based IT firm at the industries prestigious recent award night. Datacom also received a large number of country awards for their contact centre deliverables in Malaysia including three Silver, one Bronze and three finalists.
Datacom received the Silver medal for the best Outsourced Contact Centre of the year in the region, for work done with its client. Hosted by the Contact Centre Association of Singapore (CCAS), the 3rd Regional Awards for China/Hong Kong/Malaysia & Singapore are designed to identify the best performers in the professional management and conduct of contact centres. It is supported by China Call-Center & CRM Association, Call Centre Association of Hong Kong and The Call Center Association of Malaysia.
Datacom with its regional office in Kuala Lumpur submitted to the panel of International judges a compelling case for the award based on their work in the region. Mr Simon Kriss Chairman of Awards Committee at CCAS said, “We congratulate Datacom on their Silver medal win, it is a major achievement for this Kuala Lumpur based company, competing against their peers though the entire region.”
“In 2006 the Awards programme built on the success of the previous years whilst focusing on the core driving principles of Credibility, Validity, Relevance, Fairness, Equity, Simplicity and Repeatability. The concept of the awards programme is not just about the final trophies, it is more about what we all learn and experience along the way. Our industry will only succeed if we are all learning and growing together across the country, across the region and across the globe. The 2006 judges have been carefully selected from overseas to ensure that they have relevant knowledge and experience in call centre management to foster a greater focus on testing the management principles behind great call centre operations,” added Simon Kriss.
According to Datacom spokesperson Todd Gorsuch; general manager, Datacom Southeast Asia “We are delighted to win this award for our efforts with leading IT firms, it is most rewarding for our Kuala Lumpur and Australian teams to be recognised for our efforts.”
Datacom established its operation in Kuala Lumpur in 1998 to primarily serve the technology industry through the entire Asia Pacific region, and work closely with long standing Datacom centres in Australia and New Zealand. According to Todd; “This award marks a remarkable growth period for us, in the past two years with have tripled our client base and our revenue, increased staff by 125% and invested heavily in services such as COPC certification, Six Sigma methodologies and our in-house systems team of 20 staff developing applications and improvements for clients. This award cements our vision to become the regional vendor of choice.”
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