Database Systems Corp. (DSC) has been providing data management products and services since 1978. Our customers span a wide range of industries and levels of our government. Our expertise is in computer telephony integration software, IVR applications, predictive dialers and advanced call center software. DSC is a privately held company but we have served quite a few major corporations as well as small businesses. Our customer loyalty and retention over the years by these clients is a source of great pride for our company. Our commitment to develop leading edge technologies will always be there. Our goal is to provide the best products and services for our customers.

Virtual Call Center Technology

DSC specializes in technology for today's contact centers as well as for call centers of the future (virtual call centers). A remote agent and telecommuting workforce is made possible by faster and more reliable internet access. Our products provide the controls and monitoring capability needed for these modern call centers. Our telecommuting software allows agents to work anywhere an internet connection exists. We provide both voice and data access to remote agents in this virtual call center environment. Our Virtual PBX office phone system can link office and home based employees together as a cohesive support team.

IVR and Voice Broadcasting Services

To further assist clients who wish to use our technology, we have developed numerous applications using our phone system autodialers and phone dialer software that complement our smart predictive dialer. These applications can be provided on in-house customer systems or can be outsourced at our IVR (Interactive Voice Response) and voice broadcast service center. The following are just a few of these industries and applications that are ideally suited for our voice broadcasting solutions.

Emergency Alerts Insurance Marketing Mortgage Marketing Human Resources Phone Surveys

Debt Collection Predictive Dialer Political Calls Store Locator Customer Survey

Reminders Fundraising Retail Sales Real Estate Marketing Health Care

XML Messaging Community Alerts Financial Services Church Groups B2B Services Announcements

Register For Voice Broadcast Services and Save!

If your group wishes to use our voice broadcasting phone services, you may qualify for significant discounts when you use our Online Voice Broadcast Registration Form.

CARE - Call Reassurance Systems

Database Systems Corp. provides phone systems and software that assist communities by automatically calling homebound residents, particularly the elderly, ensuring their well-being. This program is called CARE, or Call Reassurance.

CARE recipients receive a daily call and if our phone system determines that the call is not answered, our CARE program automatically contacts a family member or community worker. CARE systems incorporate both voice broadcasting and IVR technologies.

Although designed for RUOK senior calling, our CARE program can also be used for non-emergency communications.

Emergency Alert System

With our emergency alert phone systems and service, Database can broadcast emergency notification messages to thousands of households warning of natural disasters such as severe weather warnings. Pre-recorded warning messages can be played providing your community with travel warnings and advising them where to seek shelter.

Emergency broadcast systems likewise can provide other safety instructions. Emergency communications can provide warnings to specific neighborhoods or communities in the event of a wildfire or chemical spill.

Call recipients can contact emergency operators that are standing by to handle special individual emergencies. Our emergency phone dialer can broadcast messages seeking volunteers or special assistance from emergency response personnel.

Predictive Dialer Phone Systems and Software

The PACER phone system is a PC based call center and office phone system supporting digital phone lines. The Wizard phone system provides the same features as the PACER but supports analog phone lines. These phone systems are recognized as premier inbound and outbound computer telephony systems.

Features such as automatic call distribution (ACD), interactive voice response (IVR) and call recording have added a new dimension to the predictive dialer and auto dialer capabilities of this system.

Our Voice Broadcasting with Text To Speech software acts as a stand-alone solution that is ideally suited for ACD and IVR outsourcing. Our computer telephony software and softphone opens this phone system to outside applications and developers.

When combined with our Customer Relationship Management CRM software, these predictive dialers and IVR systems are complete call center software solutions. And our new SMART Predictive Dialers revolutionize predictive dialing. Your call center can become instantly more productive with more calls handled by fewer agents, including work at home employees. Our predictive dialers far outpace old predictive dialer technology.

Computer Telephony

To take full advantage of the technology provided by Database Systems Corp. we have developed a suite of computer telephony software that enhances existing PC, Web and Unix applications by providing telephony access to our PACER predictive dialers (as well as other PBX systems). Our CTI software comes with a standalone softphone as well as CTI middleware that can be embedded in user applications. This computer telephony software "opens" our PACER predictive dialers to outside applications.

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