use call center

A call centre or call center^[1] is a centralised office used for the purpose of receiving and transmitting a large volume of requests by telephone. A call centre is operated by a company to administer incoming product support or information inquiries from consumers. Outgoing calls for telemarketing, clientele, product services, and debt collection are also made. In addition to a call centre, collective handling of letters, faxes, live chat, and e-mails at one location is known as a contact centre.

A call centre is often operated through an extensive open workspace for call centre agents, with work stations that include a computer for each agent, a telephone set/headset connected to a telecom switch, and one or more supervisor stations. It can be independently operated or networked with additional centres, often linked to a corporate computer network, including mainframes, microcomputers and LANs. Increasingly, the voice and data pathways into the centre are linked through a set of new technologies called computer telephony integration (CTI).

Most major businesses use call centres to interact with their customers. Examples include utility companies, mail order catalog retailers, and customer support for computer hardware and software. Some businesses even service internal functions through call centres. Examples of this include help desks, retail financial support, and sales support.

Database Systems Corp. (DSC) has been providing data management products and services since 1978. Our customers span a wide range of industries and levels of our government. Our expertise is in computer telephony integration software, IVR applications, predictive dialers and advanced call center software. DSC is a privately held company but we have served quite a few major corporations as well as small businesses. Our customer loyalty and retention over the years by these clients is a source of great pride for our company. Our commitment to develop leading edge technologies will always be there. Our goal is to provide the best products and services for our customers.

Virtual Call Center Technology

DSC specializes in technology for today's contact centers as well as for call centers of the future (virtual call centers). A remote agent and telecommuting workforce is made possible by faster and more reliable internet access. Our products provide the controls and monitoring capability needed for these modern call centers. Our telecommuting software allows agents to work anywhere an internet connection exists. We provide both voice and data access to remote agents in this virtual call center environment. Our Virtual PBX office phone system can link office and home based employees together as a cohesive support team.

IVR and Voice Broadcasting Services

To further assist clients who wish to use our technology, we have developed numerous applications using our phone system autodialers and phone dialer software that complement our smart predictive dialer. These applications can be provided on in-house customer systems or can be outsourced at our IVR (Interactive Voice Response) and voice broadcast service center. The following are just a few of these industries and applications that are ideally suited for our voice broadcasting solutions.

Emergency Alerts Insurance Marketing Mortgage Marketing Human Resources Phone Surveys

Debt Collection Predictive Dialer Political Calls Store Locator Customer Survey

Reminders Fundraising Retail Sales Real Estate Marketing Health Care

XML Messaging Community Alerts Financial Services Church Groups B2B Services Announcements

Register For Voice Broadcast Services and Save!

If your group wishes to use our voice broadcasting phone services, you may qualify for significant discounts when you use our Online Voice Broadcast Registration Form.

CARE - Call Reassurance Systems

Database Systems Corp. provides phone systems and software that assist communities by automatically calling homebound residents, particularly the elderly, ensuring their well-being. This program is called CARE, or Call Reassurance.

CARE recipients receive a daily call and if our phone system determines that the call is not answered, our CARE program automatically contacts a family member or community worker. CARE systems incorporate both voice broadcasting and IVR technologies.

Although designed for RUOK senior calling, our CARE program can also be used for non-emergency communications.

Emergency Alert System

With our emergency alert phone systems and service, Database can broadcast emergency notification messages to thousands of households warning of natural disasters such as severe weather warnings. Pre-recorded warning messages can be played providing your community with travel warnings and advising them where to seek shelter.

Emergency broadcast systems likewise can provide other safety instructions. Emergency communications can provide warnings to specific neighborhoods or communities in the event of a wildfire or chemical spill.

Call recipients can contact emergency operators that are standing by to handle special individual emergencies. Our emergency phone dialer can broadcast messages seeking volunteers or special assistance from emergency response personnel.

Predictive Dialer Phone Systems and Software

The PACER phone system is a PC based call center and office phone system supporting digital phone lines. The Wizard phone system provides the same features as the PACER but supports analog phone lines. These phone systems are recognized as premier inbound and outbound computer telephony systems.

Features such as automatic call distribution (ACD), interactive voice response (IVR) and call recording have added a new dimension to the predictive dialer and auto dialer capabilities of this system.

Our Voice Broadcasting with Text To Speech software acts as a stand-alone solution that is ideally suited for ACD and IVR outsourcing. Our computer telephony software and softphone opens this phone system to outside applications and developers.

When combined with our Customer Relationship Management CRM software, these predictive dialers and IVR systems are complete call center software solutions. And our new SMART Predictive Dialers revolutionize predictive dialing. Your call center can become instantly more productive with more calls handled by fewer agents, including work at home employees. Our predictive dialers far outpace old predictive dialer technology.

Computer Telephony

To take full advantage of the technology provided by Database Systems Corp. we have developed a suite of computer telephony software that enhances existing PC, Web and Unix applications by providing telephony access to our PACER predictive dialers (as well as other PBX systems). Our CTI software comes with a standalone softphone as well as CTI middleware that can be embedded in user applications. This computer telephony software "opens" our PACER predictive dialers to outside applications.

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rome call center

As with most tourist destinations the same facts about Rome Italy apply, that is to say, the best time to visit Rome is in the off season. However...

Call me a masochist (I've been called lots) but I love Rome In August!
The temperature can be unpleasantly hot and a cool breeze as foreign as an honest politician, but with the mass exodus of Romans to the coast Rome is managable. Rome tourist attractions are open as usual and everything is a little more accessable!

london call center

This job search is for Customer Service, Call Centre jobs in London - Jobs centre around work vacancy adverts from job boards plus recruitment employment agencies and categorised job titles from our keyword job center for London jobs vacancies.

To find more jobs in London in different categories follow this link to the London Jobs Search jobs directory. To refine or expand your job vacancy search use the "Filter Results" tab on the left. This will help you find more job opportunities in London and nearby.

Jazz now expands it boundaries to bring to you even more international destinations! Jazz subscribers now have the convenience to carry their Jazz connections while traveling to some of the most popular countries worldwide. Jazz now connects you across the globe giving you a one stop solution to your international communication needs.

Now Jazz customers can make or receive calls, as well as send and receive SMS to and from Pakistan, allowing them to remain in touch on their existing mobile numbers when traveling to any of these roaming destinations.

The launch of Prepaid International Roaming gives our valued Jazz customers yet another reason to go with Jazz and be associated with the leading cellular brand of the country.

This value packed service bundle provides customers with a number of benefits, some of which include:

• No security deposit and zero activation charges: Subscribers do not need to pay any security deposit or extra charges for the activation of the service
• Convenience with One Number, One SIM Card: Subscribers can be contacted at their existing Jazz mobile number while roaming overseas, without the need or hassle of changing their mobile number or purchasing a separate SIM card each time they are in a new destination
• Easy to Use: Subscribers can initiate a call, send an SMS or conduct a balance enquiry anytime, anywhere
• Free incoming SMS: No charges on any incoming SMS
• Multiple recharge options: Customers may recharge their balance through scratch cards simply by typing *123* followed by the 14-digit scratch card number then # and press SEND
• Balance Check through *111#: Jazz International Roamers can easily check their remaining balance by keying in *111# anytime or by calling 123 and press 1 to listen to the remaining balance. This allows convenience of tracking and control over call expenses

Getting the Jazz IR activated is easy! All customers have to do is call the 111 Helpline and get their IR activated (conditions apply). Customers should ensure that they have sufficient balance in their accounts (recommended credit of Rs. 1,500/- or more) before traveling abroad.

So remember to carry your Jazz number whenever you travel abroad next time. It will always be an ideal travel partner!

Recent news about decline in profit of PTCL has concerned many investors and shareholders. Will Ufone, mobile phone arm of PTCL, be able to fight back and reverse this trend? In this post I present a snapshot of Ufone. I’ll discuss its strengths, weaknesses, threats to its current position and its future prospects.

Conclusion:Lots of potential if Ufone and its parent get its act together and execute well on their expansion and competitive plan. Read on to understand the basis for this conclusion.

About Ufone

Ufone (official name: PTML) is a PTCL company and Etisalat of UAE owns 26% of PTCL. For more information about Etisalat I recommend reading this investment report from Shuaa. This report also includes details of how PTCL was privatised earlier this year in April. Please note: PTCL does not report detailed earnings results for Ufone. Therefore we need to look at PTCL results as a whole.

Highlights of Recent Earning Report

The annual 2005-2006 and first quarter 2006-2007 financial reports are available at ptcl website.

For the first quarter 2006-07 ending Ocotber 30, 2006 the profit before tax was Rs.7.7 billion with net Profit of Rs.5.1 billion, which is 7% lower than that of the corresponding quarter of last year. For the full year 2005-06 after tax profit was Rs 20.78 billion which was 22% less than previous year’s profit.
Dividend of Rs 3 per share was awarded which corresponds to an impressive dividend yield of 12.3% !

PTML (Ufone) - a wholly-owned subsidiary has improved its financial performance compared to the first quarter of last year. It added over 1.37 million new subscribers during July to September 2006 quarter, making its total subscriber base in excess of 7.52 million as of end September 2006. Ufone earned a net profit of Rs.666 million compared to Rs.389 million recorded for the same period last year.

This job search is for Customer Service, Call Centre jobs in Dublin (County) - Jobs centre around work vacancy adverts from job boards plus recruitment employment agencies and categorised job titles from our keyword job center for Dublin (County) jobs vacancies.

To find more jobs in Dublin (County) in different categories follow this link to the Dublin (County) Jobs Search jobs directory. To refine or expand your job vacancy search use the "Filter Results" tab on the left. This will help you find more job opportunities in Dublin (County) and nearby.

Touchstone Communications Expands Islamabad Call Center New space will allow for new clients and the addition of 200 employees

ISLAMABAD, PAKISTAN - Today, Touchstone Communications announced the acquisition of another offshore call center, Call Central. Included in the acquisition was real estate, which increased Touchstone's capacity by 200 seats. Touchstone continues to be one of South Asia's success stories in the rapid growing BPO market. The purchase included an additional 8,000 square feet of space at the Evacuee Trust Complex, located in Islamabad, Pakistan. The space, along with other fixed assets was purchased from Call Central at an undisclosed price. The new space was acquired to provide additional room for growth. "The center has been running at capacity and this new space gives us the opportunity to add new clients and new employees," said Tom Slone, Touchstone Chairman and CEO.

Touchstone currently serves over 20 clients in the United States and United Kingdom. In addition to these existing clients Touchstone will be adding two new campaigns by mid-December. One campaign will be an inbound 24/7-customer support and the other will be an outbound mortgage lead generation campaign for a U.S. company based in California. "Our growth is the direct result of our emphasis on quality," said Slone, "We stress quality in all of our campaigns and we are growing based on word of mouth and our reputation."

Touchstone employs 600 people at the BPO center in Islamabad. The newly acquired space will allow for an additional 200 people to be hired over the next 6 months.

About Touchstone

Founded in 2003, Touchstone Communications is based in Fort Worth, Texas and provides world-class offshore integrated customer contact solutions to the financial services and communications industry. Touchstone's customized solutions include inbound and outbound telemarketing and true business process outsourcing (BPO) that typically enhance or replace in-house operations. Serving over 20 clients in the U.S. and U.K. Touchstone acts as a seamless extension of its clients' operations, providing dramatic cost efficiencies and measurable quality and performance improvements. For more information about Touchstone visit our website at www.touchstonebpo.com or call 817-255-4020

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pakistan call center

A call center is a huge information center. TMJ’s call center utilizes multiple channels, particularly telephone and the Internet, to manage different information in real time gained from customer contacts such as responses to inquiries, customer services, and sales promotions. 

Through strategic interaction with customers on your behalf, we convert latent information into tangible information, and identify and refine it. By repeating communications with your customers based on this data, we are able to build up customer relationships and maintain your customers.

karachi call center

KARACHI: Without letting the people of Pakistan know a precise or a tentative day or date for getting the problem of major disruption in the Internet—over or bringing it back to normalcy, Experts of Pak Telecom claimed on Sunday that they had traced fault in the submarine cable by using the electrode testing system.

The fault in the only cable link to Pakistan Telecom has severely hit the proliferating business of call-centers and Internet services in what they call its infancy stage.

The abrupt breakdown in Pakistan’s contact with the rest of the world via a speedy Internet link—has given a big jerk and jolt to diverse arenas—virtually every aspect connected with ‘E’ such as Emails, E-ticketing, E-commerce, E-bookings, E-correspondence, E-records—with E-newspapers atop.

Unlike the hopes PTCL was giving on Saturday about the submarine cable repair its technical high ups Sunday were not in a position to give another specific hope for dying call-centers and internet businesses opening second week in darkness on today, Monday.

Tracing the Fault

Experts were of the view that fault in the submarine cable has been traced by using the electrode testing system. Yet Junaid I. Khan, chief executive officer of Pakistan Telecommunication Co. Ltd.[PTCL] said that the exact site of the fault in fiber link has not yet been located

At the same time, experts vowed that the fault was traced by sending signals from land to the submarine cable and the signals indicated a fault at 11 to 15 kilometer’s distance in the sea from Karachi.

The experts were working from Sunday morning to trace out the place of the fault under sea, a PTCL spokesman said.

A tele-conference of experts was held from 12:00 noon to 01:30 pm on Sunday, which was participated by the experts from various countries.

They exchanged information and came to a conclusion that the fault in submarine cable was developed between 11 to 12 kilometers distance from Karachi.

The fault that was developed in SEAMEWE-3 on June-27 in the sea, which caused a major Internet breakdown in Pakistan.

Undersea Cable

A repair ship on Sunday searched the Arabian Sea for a damage to an undersea cable which has disrupted Internet connections for Pakistan's 10 million online subscribers for almost a week.

The exact site of the fault in the Southeast Asia, Middle East and Western Europe-3 (SEAMEWE-3) fiber link has not yet been located, said Junaid I. Khan, chief executive officer of Pakistan Telecommunication Co. Ltd. [PTCL] which operates the cable.

About 50 percent of Internet links have been restored using a satellite backup system, he contended.

However, he did not give any other details and he would not speculate about how long it might take to repair Pakistan's sole undersea fiber link for the Internet.

PTCL officials have said some key Internet users, airlines, banks and the stock market are using the backup system.

Of Damage

Meanwhile, other Internet users complained that the disruption was damaging their businesses.

Farukh Aslam, who owns a call center in the southern city of Karachi and has 300 workers, said he lost two of his clients in the United States due to the service disruption.

"I am seriously considering laying off some of my employees," Aslam said. "It has played havoc with my business."

An official of the Internet service providers union said last week some 10 million subscribers have been hit by the crash.

Optimism

When workers across Pakistan started frantically clicking their mouses and checking their phones last week it seemed like just another one of the country's sporadic telecommunications breakdowns.

Nearly a week later, almost million Internet users were still offline and less than 20 percent of the normal capacity for international telephone calls was available.

Industry figures fear the problem could prevent Pakistan's fledgling call centres emulating the success of those in neighbouring India, which have reaped rich rewards from the global outsourcing phenomenon.

The disruption was caused by a fault in a power cable feeding Pakistan's sole fibre-optic international telecoms link deep below the Arabian Sea -- and it remained broken.

Potential Losses

"It has definitely caused millions of dollars potential losses and a lot of intangible damage you cannot quantify," Farrukh Aslam, President of the Call Centres Association of Pakistan, said.

After crucial liberalisation of the industry in recent years, Pakistan now has around 25 call centres which employ about 2,500 people and have a revenue of 75 million dollars.

They can offer foreign companies a cheap, English-speaking workforce while simultaneously benefiting their own employees. Average call centre wages are 8,000 dollars a year, far greater than the Pakistani average of 736 dollars.

The size of the business pales in comparison to the 14 billion dollars in revenue earned by Indian call centres, but operators here had hoped to attract around 10 percent of that within the next two or three years.

They had a rude wake up call on June 27 when the fault developed in the cable, which is owned by a consortium of 92 companies. Singtel of Singapore acts as its operating agent.

Repair Ship

A repair ship set sail last week from Dubai but experts say it could be another week or more before the problem is fixed.

The breakdown has highlighted a major infrastructure problem. While India has five fibre link cables and a sixth is on its way, Pakistan has only one.

"How pathetic it is on the part of planners and the leadership that despite making tall claims of revolutionising the sector they are banking on only one fibre optic link to connect with the outer world," said Aslam.

Pakistan's Minister for the IT and telecom sector, Awais Leghari, said he was concerned by the cable failure.

"Unfortunately this incident will send the wrong message to the international community, especially to those thinking of setting up call centres in Pakistan," Leghari was quoted as saying by local newspapers.

Not only call centres but also online banking and airlines are suffering.

"All our business including reservations, ticketing, check-ins and 500 agents all around the world are web-based and it was all affected badly," said director of an airline, one of Pakistan's growing number of private airliners.

"We had to switch to manual work and that was very difficult for us. Besides, we suffered severe damage to our market credibility."

Etisalat

State-run Pakistan Telecommunications Company Limited (PTCL), a 26 per cent stake in which was recently sold to Etisalat of the United Arab Emirates as part of Pakistan's privatisation plans, is trying to forestall future mishaps.

"We have already an agreement in hand with a consortium of 19 companies which is laying a submarine cable and by October this year it would be operative," said PTCL's senior vice president for special projects, Mashkoor Hussain.

He said the firm is also in talks with India about joining a cable near their border.

Lack of Foresight

"PTCL should have been blamed not for the cable fault but its lack of foresight, because despite our repeated warnings it could not arrange another cable or any other effective alternative," said V.A. Abdi, general secretary of Pakistan Internet Service Providers Association.

"These are all bureaucratic and political lies," said Aslam, who left his home city of Lahore to study in the United States in late 1983. "I am ruined and am now thinking of packing up and going back to the US."●

China Call Center

A call centre or call center^[1] is a centralised office used for the purpose of receiving and transmitting a large volume of requests by telephone. A call centre is operated by a company to administer incoming product support or information inquiries from consumers. Outgoing calls fortelemarketing, clientele, product services, and debt collection are also made. In addition to a call centre, collective handling of letters, faxes, live chat, and e-mails at one location is known as acontact centre.

A call centre is often operated through an extensive open workspace for call centre agents, with work stations that include a computer for each agent, a telephone set/headset connected to atelecom switch, and one or more supervisor stations. It can be independently operated or networked with additional centres, often linked to a corporate computer network, including mainframes,microcomputers and LANs. Increasingly, the voice and data pathways into the centre are linked through a set of new technologies called computer telephony integration (CTI).

Most major businesses use call centres to interact with their customers. Examples include utility companies, mail order catalog retailers, and customer support for computer hardware and software. Some businesses even service internal functions through call centres. Examples of this include help desks, retail financial support, and sales support.