
Virtual Call Center Technology

IVR and Voice Broadcasting Services
To further assist clients who wish to use our technology, we have developed numerous applications using our phone system autodialers and phone dialer software that complement our smart predictive dialer. These applications can be provided on in-house customer systems or can be outsourced at our IVR (Interactive Voice Response) and voice broadcast service center. The following are just a few of these industries and applications that are ideally suited for our voice broadcasting solutions.
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CARE - Call Reassurance Systems

CARE recipients receive a daily call and if our phone system determines that the call is not answered, our CARE program automatically contacts a family member or community worker. CARE systems incorporate both voice broadcasting and IVR technologies.
Although designed for RUOK senior calling, our CARE program can also be used for non-emergency communications.
Emergency Alert System
With our emergency alert phone systems and service, Database can broadcast emergency notification messages to thousands of households warning of natural disasters such as severe weather warnings.
Emergency broadcast systems likewise can provide other safety instructions. Emergency communications can provide warnings to specific neighborhoods or communities in the event of a wildfire or chemical spill.
Call recipients can contact emergency operators that are standing by to handle special individual emergencies. Our emergency phone dialer can broadcast messages seeking volunteers or special assistance from emergency response personnel.
Predictive Dialer Phone Systems and Software
The PACER phone system is a PC based call center and office phone system supporting digital phone lines. The Wizard phone system provides the same features as the PACER but supports analog phone lines. These phone systems are recognized as premier inbound and outbound computer telephony systems.Features such as automatic call distribution (ACD), interactive voice response (IVR) and call recording have added a new dimension to the predictive dialer and auto dialer capabilities of this system.
Our Voice Broadcasting with Text To Speech software acts as a stand-alone solution that is ideally suited for ACD and IVR outsourcing. Our computer telephony software and softphone opens this phone system to outside applications and developers.
When combined with our Customer Relationship Management CRM software, these predictive dialers and IVR systems are complete call center software solutions. And our new SMART Predictive Dialers revolutionize predictive dialing. Your call center can become instantly more productive with more calls handled by fewer agents, including work at home employees. Our predictive dialers far outpace old predictive dialer technology.
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